Soft AI Africa

Powered by Afra One Digital Ltd

Effective Date: 1st June 2025

Soft AI Africa (“Soft AI”, “we”, “our”, “us”), a brand powered by Afra One Digital Ltd, is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, protect, and share personal information across all our platforms and services, including:

Soft AI Africa website

AI Learning Hub & Learning Management System (LMS)

SoftAgents AI Tools

Soft AI mobile applications

Email communications and newsletters

Payment and subscription systems

Training, events, and offline programs

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. WHO WE ARE

Soft AI Africa is an AI education and solutions platform dedicated to empowering Africa through artificial intelligence, digital literacy, workforce development, and enterprise AI tools.

Afra One Digital Ltd is the legal entity that owns and operates Soft AI Africa.

Registered Address:

Afra One Digital Ltd:

5 Oba Akran, Ikeja, Lagos.

Contact Email:

softai@softai.com.ng 

2. THE DATA WE COLLECT

We collect different types of personal information depending on how you interact with us:

2.1 Information You Provide Directly

Full name

Email address

Phone number

Gender (optional)

Country and city

Account login details

Payment information

Messages you send to us

Application forms for training programs

Uploaded assignments or files

Feedback and surveys

2.2 Information Collected Automatically

When you use our website or AI tools:

IP address

Browser type

Device information

Location (approximate, based on device settings)

Usage logs

Pages visited

Time spent on pages

Referring websites

AI tool usage data (commands, prompts, interactions)

2.3 Information Collected Through Cookies

We use cookies and tracking technologies to:

Improve user experience

Save login sessions

Personalize content

Analyze how users interact with our platforms

Improve SoftAgents performance

You may disable cookies in your browser at any time.

3. HOW WE USE YOUR INFORMATION

Soft AI Africa uses your information to:

3.1 Deliver Our Services

Create and manage user accounts

Provide access to online courses and training

Deliver AI tools and automation (SoftAgents)

Process payments and subscriptions

Provide certificates and program records

3.2 Improve Our Platforms

Analyze usage patterns

Enhance AI training programs

Develop new features

Improve platform security

3.3 Communication

Send onboarding and program updates

Deliver newsletters (you can unsubscribe anytime)

Notify you of new products, services, or events

Respond to enquiries and support requests

3.4 Compliance & Security

Detect fraud or misuse

Ensure platform safety

Comply with NDPR, GDPR, or other legal obligations

4. LEGAL BASIS FOR PROCESSING DATA

We process your information under the following legal grounds:

Consent – when you sign up, subscribe, or access our content

Contractual necessity – to provide paid services, certificates, or training

Legitimate interest – improving our products and protecting the platform

Legal compliance – financial, regulatory, or law enforcement requirements.

5. HOW WE STORE & PROTECT YOUR DATA

We implement strict security measures, including:

Encrypted transmission (HTTPS/SSL)

Secure server hosting

Access control and authentication

Regular system audits

Data minimization practices

We never sell your data to third parties.

6. SHARING OF INFORMATION

We may share your data only with:

6.1 Service Providers

For example:

Payment processors

Cloud hosting

Email automation tools

Learning management systems

Each provider must comply with NDPR/GDPR standards.

6.2 Training & Certification Partners

If you enroll in a collaborative program with universities, organizations, or sponsors.

6.3 Legal Requirements

We may disclose information if required by:

Court orders

Government agencies

Law enforcement

We never share your data for marketing without your consent.

7. DATA RETENTION

We keep personal data only as long as necessary for:

Providing services

Legal and regulatory purposes

Resolving disputes

Maintaining training records

You may request deletion of your account at any time.

8. YOUR RIGHTS (NDPR + GDPR COMPLIANT)

You have the right to:

Access your personal data

Correct inaccurate information

Withdraw consent

Request deletion (“right to be forgotten”)

Request a copy of your data

Object to certain types of processing

Restrict processing

Opt-out of marketing emails

To exercise any of these rights, contact:

privacy@softai.com.ng

9. CHILDREN’S PRIVACY

Soft AI Africa does not knowingly collect information from children under 16 years without parental or guardian consent.

10. INTERNATIONAL DATA TRANSFERS

Some of our third-party tools may store or process data outside Nigeria or Africa.

We ensure all transfers follow GDPR-compliant protection measures.

11. THIRD-PARTY LINKS

Our website may contain links to third-party pages. We are not responsible for their privacy practices.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Updates will be posted on this page with a new effective date.

13. CONTACT INFORMATION

For questions, concerns, or complaints about this Privacy Policy, contact:

privacy@softai.com.ng

softai@softai.com.ng

5, Oba Akran Avenue.

Ikeja

Lagos, Nigeria. 117650

Phone/WhatsApp: +234 80-5445-4851

🌎  https://softai.com.ng